TERMS AND CONDITIONS:

    • Products and Pricing
    • Orders and Acceptance of Orders
    • Substitution Policy
    • Order Modification/Cancellation Policy
    • Order/Delivery Confirmation E-mail and SMS
    • Shipping & Delivery Policy
    • Duplicate Orders
    • Payment Terms
    • Payment Details
    • Communications
    • Feedback and suggestions
    • Returns and Refund Policy
    • Exchanges
    • Damaged/Defective Products

Products and Pricing:

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

Aladin GIFTS (AG) reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without prior notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from AG's suppliers, AG shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and AG cancels your order, we will refund the amount.

The products specifications (weight, size, colour etc.) mentioned with the products photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. You receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient's name and shipping address. You agree that, if AG cancels all or a part of your order, your sole and exclusive remedy is either that:

(a)  (a) AG will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or 
(b) AG will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, AG accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets, Loyalty points, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the AG website or through AG mobile application, are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy

There may be a slight variation from the picture shown. Occasionally, substitution of productsis necessary due to temporary and/or regional unavailability issues.

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

During festivals, in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order Modification/Cancellation Policy

Same day deliveryservices are not provided; maximum delivery time to all over India will be 7 - 8 days and try to deliver earlier for the shortest distances. In stock products will be process immediately and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on tel:+917517437687 (10:00 hours-18:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the orderAladinGifts.com will provide free shipping above 500/- Rs and 50/- Rs shipping charge will for product under 500/- Rsto all over India. COD service available to all over India.

In other cases of order modification/cancellation, please give at least 24 hours' notice.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail/SMS which will include all the details of your order, including the order number which will be required in the event you need to contact AG.

In case you have not received an Order Confirmation e-mail and SMS, please call on +917517437687 (10:00 hours-18:30 hours, 7 days a week) or write to us at care@aladingifts.com.AladinGifts.com will provide free shipping above 500/- Rs and 50/- Rs shipping charge will for product under 500/- Rsto all over India. COD service available to all over India.

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

Currently AG delivers all over India, all Express Cities, Courier Cities and Remote Cities

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered but try to deliver it within 7-8 days.

Delivery may take longer due to:

1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

      • Wrong shipping/delivery address.
      • Recipient not available.
      • Premises locked.
      • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

      • Call the recipient to schedule an appropriate delivery time.
      • Leave a note on the recipient's door asking them to contact the vendor to schedule a delivery time.
      • Leave the product/gift in a covered, secure area of the home (porch, garage, or other entrance)
      • Leave the product/gift with a neighbor and place a message on the recipient's door with this information.

Midnight Deliveries

Midnight delivery services are not provided.

Fix Time Deliveries

Fix time delivery services are not provided.

Delivery of Courier Products

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, AG does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through Indian couriers or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes. In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

      • Wrong shipping/delivery address.
      • Recipient not available.
      • Premises locked.
      • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Delivery to Hospitals Policy

The vendors in our Aladin Gifts network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:

Hospital name
Full address of the hospital
Telephone number of the hospital
The name of the recipient 
Room number or ward of the recipient

We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive orders. Please check with the hospital before placing your order.

Delivery to Hotels Policy

The vendors in our Aladin Gifts network are experienced at making deliveries to hotels. However please be aware to make the following information available:

Hotel name
Full address of the hotel
Telephone number of the recipient and the hotel
The name of the recipient 
Room number of the recipient
Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our vendors are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

Hostel name
Full address of the hostel
Telephone number of the recipient and the hostel
The name of the recipient 
Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns

Orders can be delivered all over India according to reach of India Post and other private courier partners. AladinGifts.com will provide free shipping above 500/- Rs and 50/- Rs shipping charge will for product under 500/- Rsto all over India. COD service available to all over India.  

Please note that perishable products are sourced locally at the delivery location.

We can’t commit an exact time of delivery but within 7-8 days for long distances.

Correct address and contact number is a must of the recipient for placing the order.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. AG reserves the right to reschedule the delivery to another date.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by AG. In the event the delivery is not executed due to any reason whatsoever not attributable to AG, the customer shall still be charged for the order and no redelivery or refund will be made byAG. The order will be deemed executed and delivered in the following events:

      • Delivery not done due to wrong address.
      • Recipient not available.
      • Premises locked.
      • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
      • Recipient refused the products.
      • Delivered the product at the Gate/Reception/Neighborhood.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on AG's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld byAG.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.

Payment Details

Order delivery is totally subjected to the payment credited in AG's a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal, Cash Cards (Oxy Cash) Suvidha Cash Deposit

Debit Cards: Payment can be done through Visa Electron and other mentioned debit cards:

VISA Electron only

  • AXIS Bank Debit Card
  • Corporation Bank Debit Card
  • Barclays Bank Debit Card
  • Cosmos Bank Visa debit card
  • Deutsche Bank Debit Card
  • HDFC Bank Debit Card
  • Indian Overseas Bank Debit Card
  • ING Vyasa Bank Debit Card
  • Karur Vysya Bank Debit Card
  • Kotak Mahindra Bank Virtual Card
  • Standard Chartered Bank Visa debit Card

Other Debit Cards

  • Canara Bank Debit Card
  • ICICI Bank Debit Card
  • Citibank Debit Card
  • Punjab National Bank Debit Card
  • State Bank of India Debit Card
  • Union Bank of India Debit Card
Credit Cards: Payment can be done through credit cards from the below mentioned list:

CREDIT CARD

  • Visa / Master _ Indian Cards
  • Visa / Master_ International Cards
  • American Express Cards
  • Diners Club Cards
  • JCB Cards
Net Banking: Customer can transfer the funds to AG Account through net banking. Here are the list of banks which AG accepts for net banking

NET BANKING

 

  • ABN AMRO Bank
  • AXIS Bank
  • Bank of Baroda Corporate Accounts
  • Bank of Baroda Retail Accounts
  • Bank of India
  • Bank of Maharashtra
  • Bank of Rajasthan
  • Citibank Bank Account Online
  • City Union Bank
  • Corporation Bank
  • Deutsche Bank
  • &Federal Bank
  • HDFC Bank
  • ICICI Bank
  • IDBI Bank
  • IndusInd Bank

Modes of making a payment:

Debit Cards: SBI/PNB cards are only accepted however customer needs to share PIN no. Any Visa, Master, Maestro and any domestic Credit Cards through CC Avenue link sent by us.

Credit Card: All Domestic and International cards are accepted.

Communications

You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that AG provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Feedback and suggestions

      • " At AG, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91-7517437687.

 (10:00 hours-18:30 hours, 7 days a week) or write to us at care@aladingifts.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the time of delivery, after which we will not be able to register any complaints.

Exchanges

It will not be possible for us to accept any request for product exchanges.

Accounts and membership

You must be at least 18 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, product shipping charges, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services is governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Aladin Gifts & Fashion Private Limited with respect to such other services. Aladin Gifts & Fashion Private Limited is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting Aladin Gifts & Fashion Private Limited to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups

We are not responsible for content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer from Aladin Gifts & Fashion Private Limited to you any Aladin Gifts & Fashion Private Limited or third-party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Aladin Gifts & Fashion Private Limited. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Aladin Gifts & Fashion Private Limited or Aladin Gifts & Fashion Private Limited licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Aladin Gifts & Fashion Private Limited or third-party trademarks.

Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Aladin Gifts & Fashion Private Limited, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Aladin Gifts & Fashion Private Limited has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Aladin Gifts & Fashion Private Limited and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Aladin Gifts & Fashion Private Limited for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Aladin Gifts & Fashion Private Limited and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Maharashtra, India without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of India. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Nagpur Maharashtra, India, and you hereby submit to the personal jurisdiction of such courts.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us.

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